Privacy Policy

Just Carpets UK is committed to protecting your privacy and complying fully with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your personal information.

When you interact with our e-commerce platform, we collect the necessary personal data required to fulfill your requests, including:

• Contact Information: Name, installation address, billing address, email address, and telephone number (collected via quote requests, orders, or home measurement forms).
• Order & Calculator Data: Room sizes, custom dimensions, selected carpet choices, and associated accessory selections.
• Technical Data: IP address, browser type, and cookie identifiers used to optimise your digital workspace and calculator sessions.

We use your data strictly to execute lawful business practices, specifically:

• To process your sample requests, custom cut orders, and accessory purchases.
• To coordinate and contact you regarding booked home measurement services.
• To provide accurate customer service quotes and follow up on inquiries.
• To protect our website infrastructure against fraudulent activities or automated network abuse.

We do not sell, rent, or trade your personal data. We only share data with essential, trusted service providers to complete your order, including:

• Delivery & Courier Networks: To drop off your flooring rolls and accessories directly to your property.
• Payment Gateways: To process secure, encrypted financial transactions.
• Authorised Independent Fitters: If you have requested or booked a home measurement or fitting estimation service through us.

• Retention: We retain your personal data for as long as necessary to complete your order, handle warranties, comply with financial audit regulations, or manage your customer service history.
• Your Rights: Under UK GDPR, you hold specific legal rights regarding your personal information, including the right to access a copy of the data we hold on you, the right to request updates or corrections to inaccurate records, and the right to request deletion of your customer records (provided they are no longer required for active legal, financial, or contract fulfillment duties).